You've been approved. This guide walks you through everything you need to do to get your storefront live and start selling to international buyers.
Before we build your storefront page, we need you to send us your brand and product information. Email everything to hello [at] caribridge.solutions with the subject line "Onboarding — [Your Business Name]".
The name you trade under, and optionally a short one-line description of what makes you unique.
Who you are, where you're based, what you make or sell, and why. This goes on your storefront page. Write it as you'd want a buyer to read it — plain, honest, personal.
A portrait, a photo of your hands at work, your market stall, your kitchen — anything that puts a human face to your business. Minimum 1200px wide. JPG or PNG.
PNG with transparent background preferred. If you don't have one, no problem — we'll use your business name in text.
Where your business is based.
For each product or service you want listed, provide:
A clear name and a short description (2–5 sentences) — what it is, what makes it special, how it's made or sourced. Accurate descriptions are a condition of your Merchant Agreement.
Clean, well-lit photos on a neutral or natural background. Minimum 1200px wide. No text overlays. More photos are better — show the product from different angles, in use, or in context.
The price buyers will pay, in US dollars. If your pricing varies (e.g. by size, quantity, or custom order), indicate the starting price and note the variations.
Which category best fits: Food & Spices, Handcrafted Goods, Fashion & Apparel, Digital Services, Art & Culture, Wellness & Beauty, Agriculture, or Music & Entertainment.
Is this item always available, made to order, or seasonal? If you have limited stock, tell us. You are responsible for keeping your listings accurate — we'll ask you to update us if things change.
Per your Merchant Agreement, you are required to publish clear policies on your storefront. Tell us:
Under what circumstances will you accept returns or issue refunds? What is the timeframe? Who covers return shipping?
How do you ship? Estimated delivery times to different regions. Which countries or regions do you ship to?
Do you accept custom or bespoke orders? If so, what's the process and lead time?
How would you prefer buyers to contact you with questions before or after purchase?
Send everything in one email. You don't need to have it perfectly polished — we'll work with what you send and come back to you if we have questions. The more complete your submission, the faster we can get your storefront live.
Once we receive your assets, our team will build your storefront page. Your storefront is hosted directly on Caribridge at:
caribridge.solutions/your-business-name
This is your permanent, public-facing page where buyers discover your products, read your story, and purchase from you. We build it for you — you don't need any technical knowledge.
Your business name, logo (or wordmark), island, and product category. The first thing buyers see.
A section featuring your seller photo and the story you provided — who you are and why you do what you do.
Each product or service presented with photo, name, description, and price. Buy buttons are connected to your Stripe account (see Step 3).
Refund, shipping, and contact policies clearly displayed on your page, as required by the Merchant Agreement.
An email contact link and, optionally, links to your Instagram, Facebook, or other social presence.
Turnaround time: We aim to have your draft storefront page ready within 5 business days of receiving your complete submission. We'll send you a preview link for review before it goes live.
Your storefront is managed by the Caribridge team on your behalf. To update anything — add a new product, change a price, update your story, mark something as out of stock — email us at hello [at] caribridge.solutions with your changes. We aim to process all storefront update requests within 2 business days.
All payments on Caribridge are processed through Stripe. Before your storefront can go live and accept orders, you need to connect a Stripe account. This is how you receive funds from buyers.
Go to stripe.com and sign up for a free account using your business email address. Stripe is free to create — they charge a small fee per transaction (typically 2.9% + 30¢ for international cards) which is deducted from payments automatically.
Stripe will ask you to verify your identity and provide banking details for payouts. This is a standard Know Your Customer (KYC) process. You'll need a government-issued ID and your bank account details. This usually takes 1–2 business days for Stripe to verify.
Once your Stripe account is set up and verified, email us your Stripe account ID (found in your Stripe dashboard under Settings → Business). We will connect it to your Caribridge storefront so payments flow directly to you.
Once connected, payments from buyers go directly to your Stripe account. Stripe's standard payout schedule is 2 business days after a transaction for most countries. You can view all transactions and payouts in your Stripe dashboard at any time.
Platform fee: Caribridge charges a platform service fee on each completed transaction. The fee rate will be confirmed to you in writing before your storefront goes live. It is deducted automatically and will be clearly visible in your Stripe transaction records.
Stripe supports merchants in most Caribbean countries, including Jamaica, Trinidad and Tobago, Barbados, the Dominican Republic, Puerto Rico, the US Virgin Islands, and many others. If you are unsure whether Stripe is available in your country, check stripe.com/global or contact us and we'll advise.
Important: Do not begin submitting Stripe as available in your country until you have confirmed this. If Stripe is not available where you are based, contact us at hello [at] caribridge.solutions before proceeding — we will work with you on an alternative arrangement.
Before your storefront goes live, we send you a preview link for your review and approval. This is your chance to check everything — your story, product descriptions, photos, prices, and policies — and request any changes.
You've reviewed your storefront preview and confirmed that all descriptions, prices, and policies are accurate.
Your Stripe account is set up, identity verified, and connected to your Caribridge storefront.
You have received and acknowledged the platform fee structure in writing.
You have read and agreed to the Caribridge Merchant Agreement. By responding to confirm your storefront for launch, you confirm your acceptance.
We will run a test transaction before launch to confirm payments are routing correctly to your account.
Once all items above are confirmed, we publish your storefront. Your URL goes live, your products become discoverable on the Caribridge marketplace, and you're open for business.
Once live, your storefront is maintained by the Caribridge team. Here's how ongoing management works.
To update anything on your storefront, email hello [at] caribridge.solutions with your request. Common updates include:
We aim to process all update requests within 2 business days. For urgent changes (e.g. an item selling out), mark your email subject as "Urgent — Storefront Update" and we will prioritise it.
When a buyer places an order through your storefront, you will receive an order notification by email — the same email address you registered with Caribridge. The email will include the buyer's name, delivery address, items ordered, and any special instructions.
You are responsible for fulfilling the order in accordance with the shipping terms on your storefront. If you have any issue fulfilling an order, contact us immediately.
All transaction records, payout schedules, and financial history are visible in your Stripe dashboard at dashboard.stripe.com. Caribridge does not hold your funds — money moves directly from the buyer to your Stripe account, minus Stripe's processing fee and the Caribridge platform fee.
Buyers may contact you directly via the contact details on your storefront. You are responsible for responding to enquiries promptly and professionally. If a buyer raises a dispute that cannot be resolved directly, either party may escalate to Caribridge — see our Dispute Resolution Policy for details.
You are required under the Merchant Agreement to keep your listings accurate at all times. If a product's price changes, availability changes, or it is no longer available, notify us promptly so we can update your page. Selling items at incorrect prices or with inaccurate descriptions is grounds for account review.