Transparent by design
Clear policies protect every merchant and buyer on the platform.
Everything governing how Caribridge operates — for merchants, buyers, and the platform. Transparent by design.
Caribridge Solutions LLC operates as a marketplace platform. Individual merchants are the sellers of their own goods and services. Refund and return policies are set and enforced by each merchant independently.
Each merchant on the Caribridge platform is required to publish a clear refund and return policy on their storefront. Buyers should review these policies before completing a purchase.
Caribridge does not process refunds directly. All refund requests must be directed to the merchant from whom the purchase was made.
Caribridge is a marketplace platform and is not the seller. We are not responsible for merchant refund decisions and do not hold or control buyer or merchant funds.
If a buyer cannot reach resolution with a merchant on a refund issue, the matter may be escalated as a dispute. See our Dispute Resolution Policy for details.
Caribridge provides a framework for resolving disputes between buyers and merchants when direct resolution has not been successful.
All disputes must first be raised directly between the buyer and the merchant. Merchants are expected to respond within a reasonable timeframe, typically 5 business days.
If direct resolution fails, either party may escalate to Caribridge at hello [at] caribridge.solutions with the order reference, description of the dispute, and summary of direct communication attempted.
Caribridge may review submitted information and facilitate communication between parties. Platform-level controls such as merchant account suspension may be applied where serious violations are found.
Caribridge does not act as an arbitrator and has no legal authority to compel merchants to issue refunds. Our role is facilitation, not adjudication.
This Privacy Policy describes how Caribridge Solutions LLC collects, uses, and handles information in connection with the operation of the Caribridge marketplace platform.
We collect information necessary to operate the platform and facilitate transactions — including account details, transaction data, communications, and usage data such as IP addresses.
Caribridge does not store payment card details. All payment processing is handled by Stripe.
Information collected is used to operate the marketplace, facilitate transactions, review applications, comply with legal obligations, and respond to disputes.
Caribridge does not sell personal information to third parties. We may share information with payment processors, service providers, and law enforcement when legally required.
We share only what is necessary to operate the platform. Your information is not sold or used for advertising purposes.
Personal information is retained for as long as your account remains active. Following account closure, data is retained for a minimum of one year before deletion, unless longer retention is required by applicable law or for the resolution of outstanding disputes.
Caribridge uses cookies and similar technologies to operate the platform, maintain sessions, and understand how the platform is used. This includes:
When you first visit the site, you will be asked to accept or decline non-essential cookies. You may withdraw consent at any time by clearing your browser’s local storage. Declining analytics cookies does not affect your ability to use the platform.
Depending on your jurisdiction, you may have rights to access, correct, or request deletion of personal information. Contact hello [at] caribridge.solutions to make a request.
These Terms govern access to and use of the Caribridge marketplace platform. By accessing or using the platform, you agree to be bound by these Terms.
Caribridge provides a digital marketplace platform connecting Caribbean merchants with buyers. Caribridge is not the seller of any goods or services listed. Each merchant is an independent seller responsible for their own listings, fulfillment, and customer service.
Merchants must complete Caribridge's application and onboarding process before listing. Merchant accounts are subject to the Merchant Agreement and these Terms. Caribridge reserves the right to approve, decline, or terminate accounts.
Users agree not to engage in fraudulent transactions, misrepresent products or services, use the platform for prohibited items, circumvent payment systems, or engage in activity violating applicable law.
Buyers may create an account on the platform to manage orders, track purchases, and save preferences. Account holders are responsible for maintaining the security of their login credentials and for all activity under their account.
Caribridge supports guest checkout, allowing buyers to complete purchases without creating an account. Guest transactions are processed securely through Stripe. Caribridge will retain the minimum transaction data necessary to support fulfillment and dispute resolution.
To the maximum extent permitted by law, Caribridge shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform or transactions between merchants and buyers.
This Acceptable Use Policy defines what may and may not be listed or transacted on the Caribridge platform.
Merchants may list genuine goods and services that are accurately described, legally saleable in relevant jurisdictions, compliant with all applicable laws, and free from third-party intellectual property infringement.
The following may not be listed or transacted: illegal goods or controlled substances, firearms and dangerous materials, counterfeit or fraudulently represented goods, stolen property, content violating intellectual property rights, explicit adult content, and gambling or lottery services.
This list is not exhaustive. Caribridge reserves the right to remove any listing it determines is inappropriate for the platform.
Merchants must accurately represent their products and services. Misleading descriptions, false claims, and deceptive pricing are prohibited and grounds for account suspension.
If you encounter a listing you believe violates this policy, report it to us at hello [at] caribridge.solutions with the listing details and reason for concern. We review all reports and will act promptly on verified violations.